Frequently Asked Questions
Everything you need to know about your Yostar fashion experience.
How long does shipping take for my order?
Standard shipping typically takes 7-14 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be in their original condition, unworn, and with all tags attached. Please contact our support team to initiate a return or exchange process.
How can I ensure I am choosing the right size?
Each product page features a detailed size guide with measurements in both centimeters and inches. We recommend comparing these measurements against your favorite garments to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods to ensure a secure and convenient checkout experience.
Are the products authentic official merchandise?
Yes, the Yostar Official Store only sells 100% authentic, licensed merchandise. Every apparel item and accessory is designed and produced to meet our high-quality brand standards.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated automatically at checkout.